Powerful advice EMMAnating from Beauty and the Beast

It is a slightly cryptic clue. I love the way you just have to have a peak at my blog when I come up with an interesting enough title! I’ll give you a bit more of the clue. She played Belle in the movie Beauty and the Beast. Now to my point. The quest for…
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Your Antiviral for INFLUENceENZA

While vaccines create antibodies to protect you from influenza, antivirals tackle a flu virus once it has overcome your defences.  When it comes to influencing the business, all support functions suffer from some form of INFLUENceENZA. It is when the business looks at the support function and perceives its policies and processes as red tape…
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INFLUENceENZA

My first rule of influencing is to catch their attention. Tick. My second rule is always provide value. Don’t waste people’s time. And my third rule is to be self-aware. Be aware if you are talking too much, they are not getting it or if they are distracted by other things. Also be aware of…
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Pulling on Heart Strings

Last week I wrote that to be as persuasive as you can be, you should stop pushing and start pulling. I took Robert Cialdini’s six principles of persuasion, reworded and rearranged them a tad and then put them in a hierarchical order of persuasiveness.                      …
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Stop Pushing and Start Pulling

I once ran a chemical plant for what was then ICI. I was a shift supervisor at Rhodes in Sydney, a zone now redeveloped as a major shopping and residential apartment area. The world changes, and so have I. When you run a continuous process chemical plant, the money is in keeping it online 24/7…
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