Steve, one of my clients, sent me this article from the Harvard Business Review Overcome Resistance to Change with Two Conversations. I liked the article for two reasons. One because it talks about conversations and I am nearly finished writing a new book called Winning Conversations: How to Engage (Even around Risk or Bad News)
Last Christmas I wrote about Reciprocity and the influencing effect that giving gifts can have. This year I have chosen Resilience. Another hot topic at this time of year because of the strong emotions that flow and because I heard this cracker of a story just this week. One of my mates, let’s call him Mick,
A couple of weeks back my blog called Valuing your Pressure Cooker was about how you need to consistently remind staff of your corporate values while you put them under pressure to perform. If you don’t, staff may start to find unethical ways to get the job done. Reminding people of values is therefore a preventive method.
In this article from McKinsey, Controlling machine-learning algorithms and their biases, they make the point that while machine-learning is good to avoid human bias in decision making, the algorithms themselves are not free of bias. Let me say it in another way: “Garbage in – Garbage out!” McKinsey make the point that the designers of
At the RMIA Conference in Canberra a couple of weeks ago there were several speakers discussing very high-risk environments such as journalism from the front lines of Iraq. One of the keynotes was by Jerry Grayson, a helicopter pilot in the Royal Navy. As well as talk about high-risk environments, he also made a comment