Recently I have been blogging about Measures that Transform. Figure 1 outlines the journey you need to take to ensure you don’t have measures that hurt, that you move beyond measures that simply matter and that you have measures that transform. That is, you take a journey from motion to direction to transformation.
Motion – As with many decisions we often agree that something needs to be done and go straight into implementation mode. For example, Boards and their Executive usually agree the need for KPIs for the organisation. The decision immediately gets the ball moving – into motion. However, motion alone can create measures that hurt (refer Measures that Transform blog).
Direction – If we stop and think about it and do some planning we will generally head in a much better direction. We will identify the measures that really matter.
Transformation – However, if you want KPIs (Key Performance Indicators) or KRIs (Key Risk Indicators) that transform your organisation, the measures need to create wisdom.
Moving from motion to transformation takes effort and is above all a question of attitude. If you are stuck in motion only mode, there is often the attitude of “Let’s tick the box”. If you have measures that generally guide decision makers in the right direction the attitude is often “That’s good enough” or “It’s too hard to do any better”.
Organisations that have measures that transform have an attitude that says “We want to be the best”. Or as my dear mum would have said “If a job is worth doing it’s worth doing VERY well.”
While I have you and thanks for reading this far. I am running a few free and exclusive breakfasts this year. The first one is about Persuasive Advising and is in Sydney on 14 April. At the breakfast I will explain why the pathway to becoming a trusted adviser is via persuasion first. I will be taking registrations very soon--if you would like to express your interest email or message me on 0403 625 143 or social media.
Oh, and if you want to have a chat about KPIs or KRIs with me and my colleague DrAndrew Pratley, email, message me on 0403 625 143 or sign up for my Group Mentoring this Friday 15 March as Andrew is my special guest.