Support function experts are always asked to do more with less and meet varying levels of resistance within their organisation. To combat this, you and your team need advocates within the business departments you serve, who understand the importance of what you do, how you do it and, most importantly, why you do it. If they know and understand the why, the what and the how they can be your eyes and ears. And if you nurture them well they will speak up when their department is mocking, avoiding or brushing over your policies, processes and systems.
This paper outlines a method to help you to build your tribe of advocates so you can help each department you serve to grow in strength and achieve outstanding results.